Hotel Front Desk Agent

Residence Inn by Marriott - Wayne, NJ; Wayne (NJ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid weekly

401(k) plan

Paid vacation & sick time

Paid holidays

Tuition reimbursement

Wellness programs

Hotel discounts

Job summary

Residence Inn by Marriott-Wayne, 30 Nevins Road, Wayne, NJ 07470, is seeking a Full-Time Guest Services Representative for the front desk team. The role involves greeting guests, managing check-in/check-out, and delivering superior service in a hotel setting.

The position requires flexibility for evening shifts (3 PM–11 PM) with weekend and holiday availability, and a valid driver’s license for shuttle duties. Marriott experience is a plus, and computer skills with Word/Excel are preferred.

Qualifications

• Customer service experience, hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, Word and Excel is strongly preferred.

Responsibilities

• Greet guests and handle check-in/check-out with the property's system.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations from callers and input/update in the hotel management system.

Skills

Customer service

Marriott experience

High school diploma

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Residence Inn by Marriott-Wayne, 30 Nevins Road, Wayne, NJ 07470

We are currently looking for a Full-Time Guest Services Representative to join our front desk Team! Our Residence Inn® by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there’s no closer hotel. Ice . We are an extended stay hotel, and our suites have full kitchens including a fridge, microwave, and utensils. A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Typical Schedule : Evening Shifts: 3 PM – 11 PM, Weekend and Holidays Availability needed.

Must have a valid driver's license as this position requires driving the hotel shuttle occasionally.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development OpportunitiesEmployee Referral Program

Rate of Pay: $17.50/hr

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.