Hotel Front Desk Agent

Private Hiring Company; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Private Hiring Company seeks a Front Desk Agent to be the welcoming face of the hotel, handling check-ins, guest inquiries, and routine operations with a professional demeanor.

You will anticipate guests' needs, resolve issues, manage walk-ins during overbooking, and communicate information to other departments to ensure a smooth guest experience.

Qualifications

• Minimum high school diploma or equivalent vocational training.
• Experience working at a hotel or front desk role is desirable.
• Proficiency with computers and basic math skills.
• Excellent customer service and professional demeanor.
• Ability to input and access information in PMS and POS systems.
• Strong listening skills and ability to address guest concerns.
• Punctuality and ability to work evenings, weekends, and holidays.

Responsibilities

• Greet guests and check them in, verify registration information.
• Resolve guest issues and ensure satisfaction.
• Maintain knowledge of hotel features, rates, packages, and operations.
• Communicate guest needs to appropriate departments (special requests, amenities).
• Handle overbookings and guest walk-outs as needed.
• Record wake-up calls and manage guest communications.
• Maintain accurate room status with housekeeping and resolve discrepancies.

Skills

Customer service

Communication

Punctuality

Computer skills

Listening

Education

High school diploma

Tools

Property Management System (PMS)

POS System

Job description

Job Description

Job Description

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.

A Day in the Life:

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• Maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins and verify registration information with the guest.
• Handle overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with housekeeping.

Requirements:

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).
• Proficiency with computers.
• Basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system and/or points-of-sale system.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
• Must be able to work evenings, weekends and holidays

Ideal Skills & Qualities:

• Great verbal and written communication skills.
• The ability to create a fun and supportive working environment.