HOTEL FRONT DESK AGENT

Residence Inn by Marriott; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Meet new people and make a dailyimpact

Job summary

Residence Inn by Marriott San Diego is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable guest experiences.

Ideal candidates have strong customer service and communication skills; prior hotel or guest service experience is helpful but not required. You should be comfortable using computers and hotel systems, and able to multitask in a

Qualifications

• Strong customer service and communication skills.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.

Skills

Customer service

Communication

Multitasking

Professional presence

Problem solving

Tools

Front desk system

Payments processing

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be DoingGreet guests and provide friendly, helpful serviceAssist with check ins, check outs, room assignments, and reservationsAnswer guest questions and resolve issues promptlyOperate the front desk system and process paymentsCommunicate with housekeeping and other departmentsMaintain the front desk area in a clean and organized mannerHandle guest requests and escalate concerns when neededProvide local information and general hotel assistanceWhy You Will Love It HereSupportive team environmentOpportunities to grow in front desk and hotel operationsA role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You YouStrong customer service and communication skillsFriendly, positive, and professional presenceComfortable using computers and hotel systemsDependable, organized, and able to multitaskPrior hotel or customer service experience is helpful but not requiredFlexible to work any shifts including holidays and weekends