GUEST SERVICE REPRESENTATIVE

HILTON GARDEN INN - NASHVILLE CONVENTION CTR; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Memorable guest experiences

Job summary

Hilton Garden Inn - Nashville Convention Center is seeking a Guest Service Representative to support check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to an exceptional guest experience.

You will greet guests, handle payments, coordinate with housekeeping and other teams, and provide local information. The role offers a customer-focused, friendly atmosphere with opportunities to grow in front desk operations.

Qualifications

• Strong customer service and communication skills.
• Comfortable using computers and hotel systems.
• Prior hotel or customer service experience is helpful but not required.
• Dependent, organized and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer skills

Friendly demeanor

Multitasking

Tools

Front desk software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be Doing• Greet guests and provide friendly, helpful service• Assist with check ins, check outs, room assignments, and reservations• Answer guest questions and resolve issues promptly• Operate the front desk system and process payments• Communicate with housekeeping and other departments• Maintain the front desk area in a clean and organized manner• Handle guest requests and escalate concerns when needed• Provide local information and general hotel assistanceWhy You Will Love It Here• Supportive team environment• Opportunities to grow in front desk and hotel operations• A role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You You• Strong customer service and communication skills• Friendly, positive, and professional presence• Comfortable using computers and hotel systems• Dependable, organized, and able to multitask• Prior hotel or customer service experience is helpful but not required• Flexible to work any shifts including holidays and weekends