GUEST SERVICE REPRESENTATIVE

Courtyard Santa Clarita; Santa Clarita (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

Courtyard Santa Clarita is seeking a friendly Guest Service Representative to greet guests, manage check-ins and check-outs, and assist with reservations at the front desk. You will handle guest inquiries, resolve issues promptly, and coordinate with housekeeping to maintain a smooth operations flow.

This role emphasizes a professional, welcoming presence and strong communication. Prior hotel or customer service experience is helpful but not required, and willingness to work flexible shifts

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Skills

Customer service

Communication

Multitasking

Computer skills

Hotel systems

Tools

Front desk software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be DoingGreet guests and provide friendly, helpful serviceAssist with check ins, check outs, room assignments, and reservationsAnswer guest questions and resolve issues promptlyOperate the front desk system and process paymentsCommunicate with housekeeping and other departmentsMaintain the front desk area in a clean and organized mannerHandle guest requests and escalate concerns when neededProvide local information and general hotel assistanceWhy You Will Love It HereSupportive team environmentOpportunities to grow in front desk and hotel operationsA role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You YouStrong customer service and communication skillsFriendly, positive, and professional presenceComfortable using computers and hotel systemsDependable, organized, and able to multitaskPrior hotel or customer service experience is helpful but not requiredFlexible to work any shifts including holidays and weekends