GUEST SERVICE REPRESENTATIVE

HAMPTON INN - FT LAUDERDALE; Fort Lauderdale (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

HAMPTON INN - FT LAUDERDALE is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will maintain the front desk area, answer questions, process payments and coordinate with housekeeping to ensure a smooth guest experience.

The role requires friendly, professional interpersonal skills, dependable multitasking, and the ability to work varied shifts including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly and approachable presence.
• Comfortable using computers and hotel systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly service.
• Assist with check-ins, check-outs, reservations and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Handle guest requests and escalate concerns as needed.

Skills

Customer service

Communication

Friendly demeanor

Multitasking

Education

High School Diploma

Tools

PMS Software

Front desk system

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be DoingGreet guests and provide friendly, helpful serviceAssist with check ins, check outs, room assignments, and reservationsAnswer guest questions and resolve issues promptlyOperate the front desk system and process paymentsCommunicate with housekeeping and other departmentsMaintain the front desk area in a clean and organized mannerHandle guest requests and escalate concerns when neededProvide local information and general hotel assistanceWhy You Will Love It HereSupportive team environmentOpportunities to grow in front desk and hotel operationsA role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You YouStrong customer service and communication skillsFriendly, positive, and professional presenceComfortable using computers and hotel systemsDependable, organized, and able to multitaskPrior hotel or customer service experience is helpful but not requiredFlexible to work any shifts including holidays and weekends