Hotel Front Desk Agent

McKibbon Hospitality; Destin (FL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Courtyard by Marriott Sandestin in Destin, FL is seeking a friendly Front Desk Agent to warmly welcome guests, handle check-in/check-out, and communicate hotel offerings. You’ll stay informed about promotions and occupancy to provide accurate information to guests and colleagues.

Ideal candidates will have prior hotel front desk or guest services experience, a high school diploma or equivalent, and a commitment to hospitality. Shifts include mornings, afternoons, and evenings.

Formación

• Prior front desk or guest services experience required.
• High school diploma or equivalent required.
• Excellent customer service and communication skills required.

Responsabilidades

• Check guests in and out and verify registration information.
• Maintain knowledge of hotel features, hours, rates, packages, and promotions.
• Resolve guest inquiries and issues to ensure satisfaction and repeat business.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Assist with basic Food & Beverage tasks or coverage as needed.

Conocimientos

Front Desk

Guest Service

Hospitality

Communication

Problem Solving

Educación

High School Diploma or Equivalent

Descripción del empleo

Hotel Front Desk Agent | Courtyard by Marriott# Hotel Front Desk AgentCourtyard by MarriottCourtyard Sandestin FL## Job DescriptionWhat Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements:* Previous experience working as a front desk agent or in a similar role.* A high school diploma or equivalent vocational training certificate.* Experience working at a hotel establishment (highly desired).