Hotel Front Desk Agent

Shelby American, Inc.; Cape May (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector invites you to join their dynamic team as a Guest Services Agent. This role is pivotal in ensuring that guests enjoy a memorable stay, providing exceptional customer service and support throughout their experience. As part of a fun and engaging work culture, you will manage guest interactions, coordinate room assignments, and resolve any issues that arise, all while maintaining a professional demeanor. If you thrive in a vibrant environment and are passionate about delivering outstanding guest care, this opportunity is perfect for you!

Benefits

Benefits for Full-time team members

401k for Full-time team members

Discounted merchandise and dining

Fun work culture

Qualifications

• High school diploma preferred with strong communication skills.
• Ability to handle cash and secure guest information.

Responsibilities

• Ensure positive guest interactions and manage guest complaints.
• Coordinate room assignments and housekeeping updates.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Front Office Equipment

Job description

Description

An iconic Cape May resort hotel, The Montreal Beach Resort remains a favorite destination for beachgoers to the Jersey shore – and has been for over 55 years.

Come join a fun team with a fun culture while working in the beautiful Cape May environment! The property currently consists of our hotel, which boasts 70+ hotel rooms, a locally favorite restaurant, Harry's Ocean Bar & Grill, and of course beach service. The resort is also proud to have Cape May’s only oceanfront liquor store – The Wine Cellar at Harry’s. The Montreal Beach Resort has recently been acquired by Madison Resorts, with plans to offer a complete renovation to this already beautiful property.

Perks for being a team member:

• Benefits for Full-time team members
• 401k for Full-time team members
• Discounted merchandise and dining
• Fun work culture

Summary:

The Guest Services Agent represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior guest care.

Responsibilities:

• Know, understand, and adhere to company established policies and procedures.
• Ensures guest interactions are always positive. Smiles with every guest.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Completes daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the property, including dining and entertainment.
• Knows daily activities and meetings taking place on the property and beach.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains guests’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other related duties as assigned.

Requirements:

• High school diploma or equivalent preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require