Front Desk Agent: Hotel Landing

Sage Restaurant Group; Minnesota; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an exciting boutique hotel on the shores of Lake Minnetonka! This role is more than just a job; it's a calling to redefine hospitality. You will be the face of the hotel, ensuring guests feel welcomed and valued. With a strong emphasis on customer service, you will handle check-ins, reservations, and guest inquiries with professionalism and care. This position offers unparalleled opportunities for growth in a supportive environment where creativity and passion are celebrated. If you thrive in a fast-paced setting and enjoy making memorable experiences for guests, this is the perfect opportunity for you.

Benefits

Hotel Discounts

Restaurant Discounts

Qualifications

• Must have high school graduate level mathematical aptitude.
• Knowledge of computerized cash register systems is essential.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Facilitate guest departures by closing accounts accurately.
• Answer inquiries and accept reservations using suggestive selling.

Skills

Customer Service Skills

Mathematical Aptitude

Cash Handling Procedures

Fluency in English

Organizational Skills

Education

High School Diploma

Job description

The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.

Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other.

We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

1. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
2. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
3. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
4. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
5. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
6. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
7. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
8. Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

The Perks:

Sage Hotel & Restaurant Discounts across the US