HOTEL FRONT DESK AGENT

Seva Hospitality; Florence (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

Join Seva Hospitality as a Front Desk Associate at Comfort Suites in Florence, Kentucky. This role involves providing excellent customer service, assisting with reservations, and ensuring guest satisfaction. Full-Time and Part-Time positions available; flexibility required for shifts.

Benefits

Health insurance

Vision insurance

Hotel discounts at Choice, Marriott, Hilton, and IHG

Qualifications

• Exceptional customer service skills are required.
• Strong communication skills, both written and verbal, are essential.
• Prior experience in hospitality preferred.

Responsibilities

• Ensure high levels of customer satisfaction.
• Assist customers with reservations and provide directions.
• Promote rewards programs and manage relationships.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Multi-Tasking

Job description

Join the Choice Hotels team as a Front Desk Associate for a career in hospitality. Comfort Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full-Time & Part-Time positions are available for 2nd shift 3pm - 11pm.

Job Description

FRONT DESK GENERAL JOB DESCRIPTION :

• Aggressive negotiating skills and creative selling abilities to close on business.
• Ensures a high level of customer satisfaction.
• Making, Changing, Assisting w / Reservations.
• Looking Up Directions on the Internet.
• Promoting Rewards Program.
• Creative Thinking.
• Creating Good Customer Relations.
• Problem Solving.
• Filling In Others Shifts As Needed.

Qualifications

FRONT DESK GENERAL JOB REQUIREMENTS :

• Exceptional Customer Service Skills.
• Strong communication skills, written and verbal.
• Strong organizational skills.
• Must be self-motivated and results-oriented.
• Be comfortable working independently.
• Able to have a flexible time schedule.
• Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
• Basic Computer Skills.
• Knowledge of Emailing a Plus / Not Required.
• Energetic / Capable of Multi-Tasking.
• Good with Following Up / Following Through.
• Have Own Transportation / Be on Time.
• Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Additional Information

WHAT WE CAN OFFER YOU :

• Health insurance
• Vision insurance
• Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts

Schedule :

• 8 hour shift

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Hotel Front Desk Agent • Florence, KY, United States