Hotel Front Desk Agent

Six Flags Entertainment Corporation; Town of Queensbury (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading entertainment company as a Hotel Front Desk Agent in New York. You'll be responsible for welcoming guests, managing billing, and ensuring satisfaction. Ideal candidates are friendly, outgoing, and possess strong communication skills. Enjoy flexible scheduling, paid training, and free admission to all parks.

Benefits

Flexible scheduling

Paid training

DailyPay

Advancement opportunities

Free admission to ALL Six Flags parks

Discounts on passes, food, and merchandise

Qualifications

• Must have general computer knowledge.
• Previous experience working with the public in a service provider industry preferred.

Responsibilities

• Welcome guests and provide excellent service to ensure satisfaction.
• Handle guest billing and respond to requests or complaints.
• Check-in guests and operate the Front Desk system.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Tools

Credit Card Machine

Job description

Join to apply for the Hotel Front Desk Agent role at Six Flags Entertainment Corporation

1 week ago Be among the first 25 applicants

Join to apply for the Hotel Front Desk Agent role at Six Flags Entertainment Corporation

Get AI-powered advice on this job and more exclusive features.

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests
  
  

What You Will Be Doing

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests
  
  

How You Will Do It

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in-house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio
  
  

What You Will Need

• Must have general computer knowledge
• Previous experience with Credit Card Machine preferred
• Must be a friendly, outgoing “people” person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and water park
• Possess ability to multi-task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and water park services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary
  
  

Why work with us?

• Pay Range: $15.75 - $16.00 per hour
• Flexible scheduling – work as little or as much as you want
• Paid training
• DailyPay – work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!
  
  

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Six Flags Entertainment Corporation by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Front Desk Agent Saturday's and Sunday's - Home2 Suites by Hilton

Front Desk Agent - Home2 Suites by Hilton

Home2 Suites Overnight Desk-Night Auditor

Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Home2 Suites Overnight Desk-Night Auditor

Bolton Landing, NY $17.50-$17.50 2 months ago

Glens Falls, NY $24.00-$36.00 3 months ago

Bolton Landing, NY $17.00-$17.00 1 week ago

Administrative Assistant - Entry Level (Urgent Need)

Saratoga Springs, NY $17.00-$19.00 3 months ago

South Glens Falls, NY $18.00-$21.00 3 months ago

Bolton Landing, NY $17.50-$17.50 3 days ago

Administrative Coordinator, Anesthesia (Albany Medical Center)

Glens Falls, NY $19.78-$31.65 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.