Hotel Front Desk Agent - AM or PM Shift

Bighornlaw; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain is looking for a passionate Hotel Front Desk Agent to join their guest services team. This role involves welcoming guests, managing bookings, and ensuring guest satisfaction in a high-energy, flexible work environment. Ideal candidates will have strong customer service skills and experience in the hospitality industry, making this an exciting opportunity for growth.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Well-versed in taking telephone calls and handling stressful situations.

Responsibilities

• Greet, check-in, and check-out guests, manage their account information.
• Take calls, manage room bookings, and mitigate customer complaints.
• Ensure guest information is current and correct, and coordinate with housekeeping.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Time Management

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 6 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

• Due to Shuttle requirements DMV and Drug screen will be required
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$16.50 - $18.50 hourly

About Embassy Suites by Hilton Colorado Springs

Embassy Suites by Hiltonis a chain of upper upscale all-suite hotels by Hilton.

We're off I-25, three miles from the United States Air Force Academy and the University of Colorado. Pikes Peak Highway is 20 miles away and many of our rooms have views of the Rocky Mountain range.