Hotel Front Desk Agent Pm Shift

Hilton Jackson; Jackson (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a positive and professional hotel front desk agent to create exceptional experiences for guests. This role involves welcoming guests, managing their information, and ensuring their stay is enjoyable. The ideal candidate will possess outstanding communication and customer service skills, along with a strong work ethic. If you thrive in a fast-paced environment and are committed to guest satisfaction, this is the perfect opportunity for you to shine in the hospitality sector.

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Excellent time management and organizational skills are essential.

Responsibilities

• Welcome, register, check-in, and check out guests at the hotel.
• Handle incoming calls and booking requests, ensuring guest satisfaction.

Skills

Communication Skills

Customer Service Skills

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Field customer complaints when necessary.
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
• Communicate with housekeeping to make sure guest rooms are ready.

Qualifications

• Well-versed in taking telephone calls and handling stressful situations.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• High school graduate, GED recipient, or equivalent.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Working knowledge of Microsoft Office and reservation management systems.