Hotel Front Desk Agent

Canada's Wonderland; Town of Queensbury (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading amusement park as a Front Desk Attendant. Your role will involve welcoming guests, assisting with check-ins and check-outs, and ensuring customer satisfaction. With flexible scheduling and advancement opportunities, this position offers a fun work environment and employee benefits like free admission to parks.

Benefits

Flexible scheduling

Paid training

DailyPay

Free admission to ALL Six Flags parks

Discounts on passes, food, and merchandise

Exclusive employee events

Qualifications

• Must be a friendly, outgoing 'people' person.
• Knowledgeable of hotel property and water park.
• Ability to remain calm and professional in all situations.

Responsibilities

• Check-in and check-out guests, manage reservations and billing.
• Communicate clearly with guests and management.
• Respond to guest requests and complaints professionally.

Skills

General computer knowledge

Customer service

Problem-solving

Multi-tasking

Tools

Credit Card Machine

Job description

What You Will Be Doing

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests

How You Will Do It

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in-house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

What You Will Need

• Must have general computer knowledge
• Previous experience with Credit Card Machine preferred
• Must be a friendly, outgoing “people” person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and water park
• Possess ability to multi-task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and water park services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary

Why work with us?

• Pay Range: $15.75 - $16.00 per hour
• Flexible scheduling – work as little or as much as you want
• Paid training
• DailyPay – work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.