Hotel Guest Service Representative Front Desk Agent

Days Inn Inner Harbor; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a growing hospitality company as a Guest Service Representative, where your passion for service can shine. In this dynamic role, you will greet guests, manage reservations, and ensure their satisfaction during their stay. This position is perfect for a team player who thrives in a fast-paced environment and is willing to go the extra mile to provide exceptional service. With a focus on guest satisfaction and a supportive team atmosphere, this is an exciting opportunity to make a difference in the hospitality industry. If you're ready to take the next step in your career, we want to hear from you!

Benefits

Paid Health Insurance

Paid Time Off after Probationary Period

Qualifications

• Previous customer service experience is required.
• Hotel/hospitality experience preferred.

Responsibilities

• Greet guests and assist with their needs.
• Resolve guest complaints and ensure satisfaction.
• Handle reservations and payment transactions.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Days Inn Inner Harbor is looking for the right candidate. If this sounds like you and you are ready to set yourself apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Guest Service Representative. This position needs to be passionate about the job and willing to work hard and understand the concept of an “all hands-on deck” type of atmosphere. The ideal candidate must be a team player that is willing to go above and beyond.

Requirements:

1. Greet guests and offer to assist with their needs
2. Register and assign guests to hotel rooms
3. Establish method of payment and verify credit
4. Make and confirm reservations
5. Compute bills, collect payments, and make change for guests
6. Transmit and receive messages, using telephones or PMS system
7. Respond to guest requests in a timely manner
8. Receive and resolve guest complaints, elevating to supervisor if necessary
9. Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
10. Practice safe work habits, wear protective safety equipment and follow Choice standards
11. Must be able to stand for 8-hour shifts
12. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
13. Ensure overall guest satisfaction
14. Perform other duties as requested by management

Experience:

1. Hotel/Hospitality Experience Preferred
2. High School diploma or equivalent required
3. Previous customer service experience required
4. Knowledge of PMS systems preferred
5. Work schedule varies and may include working on holidays, weekends, and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.

Benefits

1. Paid Health Insurance and Paid Time Off after Probationary Period