Front Desk Agent (Hotel) (AM)

Hotel Leveque; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Hotel Leveque in Nashville seeks a Front Desk Agent, the first point of contact for guests. The role involves engaging with guests, promoting hotel programs, and maintaining communication throughout their stay. Ideal candidates enjoy providing excellent service in a dynamic environment.

Benefits

Free Parking

Complimentary Meals

Tuition Reimbursement

Fun and Energetic Work Environment

Responsibilities

• Engage in purposeful communication and build rapport with guests.
• Promote hotel loyalty programs and offer special rate packages.
• Communicate effectively with hotel departments.
• Maintain professionalism consistent with hotel brand.

Job description

Would you like to be the first great impression of the hotel to our guests?

Front Desk Agents are often the first in-person contact for hotel guests and support their needs throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and creative problem solvers. Their primary responsibility is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

1. Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and needs.
2. Promote hotel loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
3. Communicate effectively with hotel departments to ensure timely and accurate delivery of guest expectations, needs, and challenge resolution.
4. Maintain professionalism consistent with hotel brand and company expectations.
5. Assist in creating a welcoming environment for guests and support their needs throughout their stay.

Benefits include:

• Free Parking
• Complimentary Meals
• Tuition Reimbursement
• Fun and Energetic Work Environment
• And More...

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Our strategic vision is to create value through excellence and innovation.

We seek to attract and retain a diverse, high-performing workforce where differences are respected and valued, fostering an inclusive environment that promotes collaboration, flexibility, and fairness. We are an Equal Opportunity Employer.

Enjoy free downtown parking and shift meals!

Located in Nashville’s vibrant West End neighborhood, the Hutton Hotel offers 250 guestrooms, including 52 suites and expansive penthouses with floor-to-ceiling windows. Amenities include Analog, an intimate entertainment venue; the Writers Studios, creative spaces for musicians; and over 20,000 square feet of flexible meeting and event spaces.

Analog

Analog is a live music venue immersing audiences in Nashville’s music scene, featuring rising stars and renowned performers in a setting that feels like a comfortable living room, with excellent acoustics and craft cocktails.

Gatherings

Nashville is a popular location for celebrations, meetings, weddings, and events, with more than 20,000 square feet of flexible event space, including the Vista Ballroom and Analog venue, perfect for milestones and special occasions.