Hotel Front Desk

CUSA, LLC; Saint Augustine (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

voco St. Augustine – Historic Area is seeking a dependable Front Desk Agent in St. Augustine, FL. You will greet guests, manage check-ins and check-outs, handle reservations, and assist with inquiries to ensure a memorable stay.

Able to work collaboratively with other hotel departments, maintain a welcoming lobby, and provide local recommendations to guests. Prior front desk or hotel experience is preferred, IHG knowledge is a plus.

Qualifications

• Customer service and communication abilities demonstrated in hospitality
• Reliable attendance and a professional demeanor required
• Positive, proactive team player with ownership mindset
• Strong problem-solving and multitasking skills
• Ability to stay calm and organized during busy periods
• Comfortable using front desk software and hotel systems
• Previous hotel/front desk experience desired, IHG experience a plus

Responsibilities

• Create a warm, friendly check-in and check-out experience
• Assist with reservations, payments, guest requests, and questions
• Recommend local restaurants, attractions, and things to do
• Respond quickly when a guest needs help and follow through
• Work closely with housekeeping and maintenance teams
• Keep front desk and lobby organized and guest-ready
• Take initiative and act on what needs to be done
• Help create a fun, welcoming atmosphere for voco

Skills

Excellent customer service

Communication skills

Reliable attendance

Professional personality

Ownership mindset

Problem-solving skills

Calm under pressure

Tech literacy

Hospital/front desk experience

Job description

Front Desk Agent
voco St. Augustine – Historic Area
St. Augustine, FL

voco St. Augustine is looking for a dependable, outgoing Front Desk Agent to join our team. We are a full-service boutique IHG hotel with a relaxed, stylish atmosphere and a strong focus on genuine hospitality.

At voco, the front desk sets the tone. You'll be one of the first people our guests meet, and we want someone who can make them feel welcome from the moment they arrive.

What You'll Do

• Create a warm, friendly check-in and check-out experience
• Assist with reservations, payments, guest requests, and questions
• Recommend local restaurants, attractions, and things to do in St. Augustine
• Respond quickly when a guest needs help and follow through until the issue is resolved
• Work closely with housekeeping, maintenance, and other hotel departments
• Keep the front desk and lobby organized, professional, and guest-ready
• Take initiative instead of waiting to be told what needs to be done
• Help create the fun, welcoming atmosphere that makes voco different

What We're Looking For

• Excellent customer service and communication skills
• Reliable attendance and punctuality
• A positive, professional personality
• Someone who takes ownership and gets things done
• Strong problem-solving skills
• Ability to stay calm and organized when the hotel gets busy
• Comfortable using computers and learning hotel systems
• Previous hotel or front desk experience preferred
• IHG experience is a plus

Why Work With Us?

This is a great opportunity for someone who enjoys hospitality, meeting new people, and working in a boutique hotel environment. You'll be part of a team that values personality, teamwork, initiative, and creating memorable guest experiences.

Hotel team members may also qualify for IHG employee travel discounts.

If you are dependable, energetic, and enjoy taking care of people, we want to hear from you.

Full-time and/or part-time