Hotel F&B Outlet Manager — Elevate Guest Experience

Loews Hotels, LLC.; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando is seeking an experienced hospitality leader to assist the Director of Food and Beverage in managing outlets, staffing, training and scheduling to deliver quality guest experiences at the hotel’s outlets in Orlando.

You will supervise daily operations, coach staff, control labor costs and ensure adherence to hotel standards while providing friendly, professional service and engaging with guests throughout peak service times.

Qualifications

• Five to seven years progressive leadership experience in hotel or free-standing quality food service operation.
• Effective management, leadership, organizational and communication skills.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Maintains outlet staffing levels to provide for optimal performance.
• Represents the Director of Food and Beverage in his/her absence.
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures.
• Responsible for smooth, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control.
• Personally supervises outlet activities to ensure quality production/delivery of product/service.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines.
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes.
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected.
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards.
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy.
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same.
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance.
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel.
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities.
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance.
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service.
• Other duties as assigned

Skills

Leadership experience

Food & Beverage operations

Guest service

English communication

Flexible schedule

Job description

Loews Hotels & Co at Universal Orlando is seeking an experienced hospitality leader to assist the Director of Food and Beverage in managing outlets, staffing, training and scheduling to deliver quality guest experiences at the hotel’s outlets in Orlando.

You will supervise daily operations, coach staff, control labor costs and ensure adherence to hotel standards while providing friendly, professional service and engaging with guests throughout peak service times.