F&B Outlet Manager — Guest Experience Leader

Loews Hotels & Co; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Sapphire Falls Resort in Orlando, part of Loews Hotels & Co, seeks an Assistant Outlet Manager to lead daily food & beverage operations. You will oversee staffing, training, scheduling, and service standards to deliver an exceptional guest experience in a high-volume outlet.

As a guest-focused, hands-on leader you will coach the team, monitor costs and payroll, coordinate with other departments, and support budget forecasts.

Qualifications

• Two to five years progressive F&B leadership experience in hotel/resort or upscale restaurant.
• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
• Knowledge of beverage selection including wine, beer, and liquor; classic and craft cocktails.
• Proficient in using POS software and Microsoft Office Suite.
• Proven experience working in high-volume Food and Beverage operations.

Responsibilities

• Supervise and support team members to ensure organization, cleanliness, and proper maintenance of the outlet.
• Coordinate with other hotel departments to meet guest needs and support smooth operations.
• Organize department tools such as checklists, seating charts, pars, and centralized information resources.
• Assist with staffing plans, scheduling, and coverage requirements to align with forecasted business needs.
• Support budget preparation, 30/60/90 forecasts, and labor planning.
• Monitor product and service quality, guest satisfaction, payroll, and costs to maximize profitability.
• Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
• Intercede or fill in for employees as needed during high-volume periods.
• Train or supervise the training of outlet employees in service standards and hotel policies.
• Evaluate team performance, provide feedback, and implement coaching or corrective action as needed.
• Conduct outlet meetings to keep staff informed of hotel initiatives, promotions, and changes.
• Attend required hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work areas.
• Ensure compliance with safety regulations, emergency procedures, and hotel policies.
• Promote teamwork, professionalism, and guest satisfaction across the outlet.
• Perform other duties as assigned.

Skills

Guest-focused leader

Hands-on management

Detail-oriented

Coaching & mentoring

Organizational skills

Tools

POS software

Microsoft Office

Job description

Loews Sapphire Falls Resort in Orlando, part of Loews Hotels & Co, seeks an Assistant Outlet Manager to lead daily food & beverage operations. You will oversee staffing, training, scheduling, and service standards to deliver an exceptional guest experience in a high-volume outlet.

As a guest-focused, hands-on leader you will coach the team, monitor costs and payroll, coordinate with other departments, and support budget forecasts.