Hotel F&B Manager - Lead Guest Experience & Team

CSM Lodging Services Incorporated; Woburn (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

CSM Lodging Services invites applications for the Food & Beverage Manager role at Courtyard Woburn in Woburn, MA. You will lead the food & beverage team to meet service standards, manage guest satisfaction, and drive revenue while controlling costs.

Responsibilities include hiring and developing staff, scheduling, training, and ensuring compliance with safety and brand standards. This is a full-time on-site position requiring strong leadership and a guest-first approach.

Qualifications

• 3+ years of progressive food and beverage experience.
• Minimum 1 year supervisory/management experience.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Leads the food & beverage staff to ensure department operates efficiently and goals are met.
• Communicates with staff to ensure guest and employee needs are met.
• Maintains guest satisfaction and responds to issues promptly.
• Trains and develops associates; handles hiring and performance reviews.
• Manages labor, scheduling, and costs to maximize profitability.
• Ensures training records and compliance with standards.

Skills

3+ years of F&B experience

Supervisory/management experience

Communication skills

Problem solving

Education

High school diploma or GED

College degree or equivalent experience

Serve Safe / TIPS / CARE certification

Job description

CSM Lodging Services invites applications for the Food & Beverage Manager role at Courtyard Woburn in Woburn, MA. You will lead the food & beverage team to meet service standards, manage guest satisfaction, and drive revenue while controlling costs.

Responsibilities include hiring and developing staff, scheduling, training, and ensuring compliance with safety and brand standards. This is a full-time on-site position requiring strong leadership and a guest-first approach.