Hotel Events & Catering Sales Manager

Guest Services, Inc.; Naples (FL); On-site; USD 50,000 - 61,000; Full time

Job summary

Guest Services, Inc. is seeking a Hotel Sales & Catering Manager to drive group, meeting, and event business and to build strong client relationships.

You will deliver exceptional service from initial inquiry through event execution, aiming to maximize hotel revenue and create memorable guest experiences. This role requires coordinating with hotel departments, negotiating contracts, and ensuring seamless event delivery while maintaining up-to-date account information in the Sales System.

Qualifications

• High School Diploma or GED required; Bachelor's or Business Degree preferred.

Responsibilities

• Respond to inquiries, prepare proposals, and negotiate contracts.
• Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
• Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
• Manage account service through quality checks and other follow-up.
• Respond to in a timely manner to client inquiries and feedback. Identify and resolve client concerns.
• Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions.
• Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.
• Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
• Maintain complete and up-to-date information in Sales Systems.
• Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
• Conducts site inspections for customer accounts when appropriate.
• Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
• Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.

Skills

Customer service

People skills

Travel

Time management

Team leadership

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Guest Services, Inc. is seeking a Hotel Sales & Catering Manager to drive group, meeting, and event business and to build strong client relationships.

You will deliver exceptional service from initial inquiry through event execution, aiming to maximize hotel revenue and create memorable guest experiences. This role requires coordinating with hotel departments, negotiating contracts, and ensuring seamless event delivery while maintaining up-to-date account information in the Sales System.