Hotel Director

Crew Life at Sea; Miami (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in maritime hospitality seeks a Manager of Ship Operations in Miami. This senior role involves overseeing all aspects of guest satisfaction, operational performance, and team management aboard the fleet. Ideal candidates will possess a strong hospitality background with a focus on detail and exceptional communication skills, contributing to enhanced guest experiences while driving onboard profitability.

Qualifications

• 10+ years of hospitality operating experience required, with detail orientation for guest satisfaction.
• Strong communication skills needed for effective team and guest interactions.
• Must be detail oriented with strong organizational skills.

Responsibilities

• Oversee shipboard operations to enhance guest satisfaction and profitability.
• Manage talent performance and ensure effective communication across teams.
• Lead safety assessments and coordinate hotel inspections.

Skills

Organizational Skills

Project Management Skills

Communication Skills

Education

Bachelor or Masters degree in Business or Hotel Management

Job description

• Oversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.
• Manage guest expectations for all functional teams; deal with complaints and be visible for assistance.
• Manage talent / performance management and feedback.
• Work closely with shoreside functional hotel areas (e.g., Housekeeping operations) to assure key projects and initiatives are being implemented onboard.
• Manage hotel inspection team in order to develop and prioritize the necessary repair and maintenance as well as capex plans.
• Lead the S.A.I.L initiative for hotel; hold weekly meetings; focus on goals and actions steps to ensure all functional leaders are participating.
• Lead the hotel area in safety assessments; HESS audits; etc. to ensure the team is properly trained and prepared.

Tactical Decision Making

Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it. Examples are : The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue. (Typically Directors+)

Minimum Requirements :

• Bachelor or Masters degree in Business, Hotel Management or related field.
• Must have at 10 years of operating experience. Hotel / hospitality experience is required. Technical experience is preferred.
• Must be detail oriented with an eye for guest experience and guest satisfaction. Strong organizational and project management skills Strong Communication Skills, both written and verbal. Ability to communicate and drive resolution across multifunctional area.
• Ability to communicate effectively to Guests and Onboard teams Must be able to remain in a stationary position at a desk and / or computer for extended periods of time.
• Requires regular movement throughout CCL ships.

Working Place :

Miami, FL, United States

Create a job alert for this search

We Care About Your Privacy

We and our 1 partners store and access personal data, like browsing data or unique identifiers, on your device. Selecting I Accept enables tracking technologies to support the purposes shown under we and our partners process data to provide. Selecting Reject All or withdrawing your consent will disable them. If trackers are disabled, some content and ads you see may not be as relevant to you. You can resurface this menu to change your choices or withdraw consent at any time by clicking the Show Purposes link on the bottom of the webpage [or the floating icon on the bottom-left of the webpage, if applicable]. Your choices will have effect within our Website. For more details, refer to our Privacy Policy.

We and our partners process data to provide:

Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development.