Hotel Director Celebrity Cruises

Robinwood Activity Centres; Miami (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to elevate the guest experience on luxury cruise ships. This role involves overseeing hotel operations, ensuring top-notch service delivery, and managing diverse teams to exceed revenue targets. The ideal candidate will possess extensive experience in the luxury hospitality sector, demonstrating exceptional leadership and problem-solving abilities. With a focus on strategic planning and guest satisfaction, this position offers a unique opportunity to create unforgettable vacation experiences for guests. If you thrive in a fast-paced, culturally rich environment and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in a senior leadership role in luxury hotels or cruise industry.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage hotel operations onboard ships to enhance guest experience.
• Ensure seamless collaboration among food & beverage, guest services, and housekeeping teams.

Skills

Leadership Skills

Communication Skills

Problem Solving

Interpersonal Skills

Cultural Awareness

Decision Making

Education

Bachelor’s Degree in Hospitality Management

Bachelor’s Degree in Business Administration

Tools

Intermediate Computer Software

Job description

Create the best possible vacation experience for our guests by effectively managing the overall hotel operation onboard our ships. Use your leadership and management skills to ensure that the food & beverage, guest services, housekeeping, and other hotel operations teams work seamlessly to deliver the highest level of customer service throughout the voyage. You are also responsible for minimizing costs and meeting, and when possible exceeding, all revenue targets. You’re the guest experience expert we want if you have worked as a general manager in a large upscale cruise ship, hotel, or resort. Fluency in other languages (including German, French, Portuguese, and Spanish) is an advantage!

Qualifications:

1. Minimum of five years’ experience as a senior leader in a luxury hotel or cruise industry environment.
2. Exceptional communication, problem solving decision making and interpersonal skills.
3. Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
4. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.
5. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
6. Knowledge of policies and practices involved in the human resources function.
7. Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
8. Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
9. Intermediate computer software skills required.