Hotel Concierge: Elevate Guest Experience & Service

Seminole Hard Rock; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Seminole Hard Rock is seeking a friendly Concierge to assist guests with dining, entertainment, transportation and other services during their stay. You will greet guests warmly, juggle multiple requests, and ensure memorable experiences while maintaining professional communication with staff.

Responsibilities include recommending local venues, arranging services, handling packages, and logging activities in the concierge system.

Qualifications

• Degree in Business or Hospitality recommended.
• Experience in guest services preferred.
• Strong communication and organizational skills.

Responsibilities

• Develop and maintain knowledge of area restaurants, bars, clubs, shows and events.
• Assist guests in arranging dining, entertainment, sports, transportation and other services.
• Handle incoming/outgoing packages and coordinate with Guest Attendants.
• Communicate with guests using concierge platforms to respond to inquiries.
• Assist guests to GSAs or kiosks and escort to locations as needed.
• Maintain logs in the concierge management system and log daily activities.
• Reconcile transactions at shift end and balance the cash drawer.
• Provide friendly, professional service and promote hotel outlets.

Skills

Customer service

Multitasking

Communication

Guest relations

Education

Degree in Hospitality/Business

Tools

Concierge system

HotSOS

Alia

Zingle

Job description

Seminole Hard Rock is seeking a friendly Concierge to assist guests with dining, entertainment, transportation and other services during their stay. You will greet guests warmly, juggle multiple requests, and ensure memorable experiences while maintaining professional communication with staff.

Responsibilities include recommending local venues, arranging services, handling packages, and logging activities in the concierge system.