Guest Experience Café Sales Associate

Seminole Hard Rock; Myrtle Beach (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits may vary with employment

Job summary

Seminole Hard Rock offers a role focused on guest engagement, accurate questions, and friendly service. You will handle sales transactions, cash, and POS operations while ensuring guest satisfaction and clean, organized retail presentation.

You will actively engage guests to understand their needs, upsell with proven techniques, and maintain product knowledge to showcase benefits. This team emphasizes memorable experiences and guest enjoyment.

Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

Job description

Seminole Hard Rock offers a role focused on guest engagement, accurate questions, and friendly service. You will handle sales transactions, cash, and POS operations while ensuring guest satisfaction and clean, organized retail presentation.

You will actively engage guests to understand their needs, upsell with proven techniques, and maintain product knowledge to showcase benefits. This team emphasizes memorable experiences and guest enjoyment.