Elite Concierge: Elevate Guest Experience in Hotel Ops

124 Hard Rock Hotel NYC LLC; New York (NY); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

124 Hard Rock Hotel NYC LLC is seeking a Concierge to assist guests with dining, entertainment, and transportation during their stay. You will greet guests, coordinate reservations, and provide local recommendations to ensure a memorable experience.

Strong English communication is required; multilingual ability is highly preferred, with a focus on delivering Amplified Service across the property. This on-site role expects flexible hours to support evening and weekend events.

Qualifications

• A degree in Business, Hospitality Management or Communication is highly recommended.
• An Associate Degree in hospitality or Tourism with at least two years in concierge roles is acceptable.

Responsibilities

• Develop knowledge of area restaurants, venues, shows, and events.
• Assist guests with dining, entertainment, transportation, and services during their stay.
• Handle guest inquiries and requests using hotel systems and messaging platforms.

Skills

Concierge experience

Customer service

English proficiency

Multilingual

Education

Business/Hospitality degree

Associate degree in Hospitality/Tourism

Tools

MICROS Opera

Sabre/SYNXIS

Delphi

SUN

Microsoft Office

Job description

124 Hard Rock Hotel NYC LLC is seeking a Concierge to assist guests with dining, entertainment, and transportation during their stay. You will greet guests, coordinate reservations, and provide local recommendations to ensure a memorable experience.

Strong English communication is required; multilingual ability is highly preferred, with a focus on delivering Amplified Service across the property. This on-site role expects flexible hours to support evening and weekend events.