Hotel Concierge

LIVunLtd; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Friendly working environment

Health Benefits

Dental Benefits

Vision Benefits

401K Benefits

Life Insurance

Job summary

A leading concierge service provider in New York is seeking a Hotel Concierge to deliver high-end services in a luxury hotel environment. This role requires exceptional customer service skills, 1-3 years of concierge experience, and knowledge of local attractions. Responsibilities include welcoming guests, arranging events, and providing personalized recommendations. Benefits include competitive compensation and health insurance options. Candidates must be able to work part-time or full-time.

Qualifications

• 1-3 years of concierge experience required.
• In-depth knowledge of local entertainment venues and travel options.
• Genuine desire to provide amazing customer service.

Responsibilities

• Welcome guests and confirm their reservations.
• Arrange premium tickets for events and concerts.
• Act as the point of reference for guest inquiries.
• Provide local recommendations based on extensive knowledge.
• Handle phone calls and reservations effectively.
• Respond to complaints and find adequate solutions.
• Perform additional duties as requested by management.

Skills

Concierge experience

Knowledge of local businesses

Excellent communication skills

Customer service orientation

Foreign language skills

Job description

There are both part‑time and full‑time hours available.

LIVunLtd partners with five star hotels and is looking to bring on a high end concierge to join our team to offer high end concierge services in a hotel setting. A Hotel Concierge is a front‑facing position that requires polish, poise and a passion for delivering amazing customer service. The Hotel Concierge possesses an in‑depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Hotel Concierge’s are that this individual understands the value of excellence in customer service and can provide 5 star‑level service to all guests at all times. Hotel experience is preferred.

There are both part‑time and full‑time hours available.

Essential Responsibilities

• Welcome guests upon entrance and confirm reservations.
• Arrange premium tickets to in demand shows, sporting events and concerts.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

Skills And Qualifications

• Qualified candidates must have 1‑3 years of concierge experience.
• In‑depth knowledge of local businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.
• Genuine desire to provide amazing customer service.
• Ability to speak foreign language(s) is a plus.

Benefits

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance

Compensation

The Hotel Concierge position with LIVunLtd pays $55,000‑$70,000 per annum. Being the third party nature of LIVunLtd, salaries are dependent on the relevant experience and the location of the position.

LIVunLtd is committed to the safety and well‑being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID‑19 vaccination and testing requirements.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.