Front Desk Concierge- Part Time

LIVunLtd; Asbury Park (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Friendly working environment

Competitive compensation

Job summary

LIVunLtd is seeking a Front Desk Concierge in the Asbury Park area to deliver five-star service to residents, greet guests, coordinate with staff, and provide information on local venues, dining and transportation.

The role emphasizes knowledge of local businesses, communication skills, and a polished, professional presence, with opportunities for growth within LIVunLtd.

Qualifications

• 1-3 years of high-end customer service experience.
• In-depth knowledge of local businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.
• Genuine desire to provide amazing customer service.

Responsibilities

• Represent LIVunLtd's and the property's style and culture of service.
• Greet residents warmly and professionally, making them feel welcome.
• Act as reference point for residents seeking assistance or information (events, excursions, transportation, dining).
• Acquire knowledge of premises and nearby venues to make suitable recommendations.
• Answer phone calls, take reservations, distribute messages or mail, and redirect calls.
• Respond to complaints and strategize to find solutions.
• Maintain quality service by enforcing standards and resolving problems.
• Maintain an orderly and clean workspace at all times.
• Adhere to LIVunLtd policies, procedures, and productivity standards.
• Perform other duties as directed by management.

Skills

High-end customer service

Local knowledge

Excellent communication

Guest-first mindset

Job description

LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surrounding market! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service. This person must possess an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Concierge are that this individual understands the value of excellence in customer service and can provide 5 star-level services to all residents at all times.

Essential Responsibilities

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
• Be conducive in maintaining an orderly and clean workspace at all times.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

Skills And Qualifications

• Qualified candidates must have 1-3 years of high end customer service experience (preferred).
• In-depth knowledge of local businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.
• Genuine desire to provide amazing customer service.

Benefits

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.