Hotel Clerk

Shreveport North Hotel & Casino; Shreveport (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sam's Town Hotel & Casino in Shreveport, LA is hiring for a Front Desk Clerk. You will greet guests, process registrations, handle payments, and provide information about hotel services and local attractions.

The role requires excellent English communication, cash-handling experience, basic computer skills, and a high school diploma. Prior front desk work and typing speed are preferred; training on LMS/CMS systems is provided.

Qualifications

• High school diploma or equivalent required.
• Minimum typing speed 45 WPM; 10-key experience a plus.
• Money handling experience and ability to operate electronic draft system.
• Ability to communicate with guests and staff in English.
• Must be able to obtain/maintain any necessary licenses as required by local gaming regulation.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso systems.

Responsibilities

• Sell rooms utilizing excellent customer service and yield management.
• Resolve guest inquiries and complaints in a friendly, professional manner.
• Complete registration forms and input data.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and process payments.
• Communicate with Executive Hosts regarding hotel stays.
• Run necessary reports and balance transactions at shift end.
• Operate manual procedures during computer downtime.
• Other duties as assigned by management.

Skills

Customer service

Cash handling

Multitasking

English communication

Typing speed 45 WPM

10-key data entry

Front desk experience

Office machinery

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Sam's Town Hotel & Casino
315 Clyde Fant Pkwy
Shreveport, LA 71101, USA

Sam's Town Hotel & Casino
315 Clyde Fant Pkwy
Shreveport, LA 71101, USA

• Sell rooms utilizing excellent customer service skills and yield management
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
• Complete all registration forms and computer input
• Retrieve and distribute room keys
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports
• Balance all transactions at the end of shift (audit out)
• Operate manual procedures in the event of computer failure
• Other duties as assigned by management

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Preferred

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulation

Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems

Money handling experience and ability to operate electronic draft system

Ability to add, subtract, and audit accounts

Detail oriented and able to multitask

Knowledge of hotel key system

Ability to communicate with guests and staff in English

Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus

High school diploma or equivalent, and minimum 6 months front desk experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.