Hotel Banquet Server — Elevate Guest Experience

HEI Hotels & Resorts; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental benefits

Vision insurance

Vacation & Sick time

Pet insurance

401(k) matching

Hotel room discount

Job summary

HEI Hotels & Resorts is seeking a Banquet Server for the Marriott Jacksonville Downtown to assist the Banquet Manager and ensure a positive guest experience during events. You will set up rooms, greet guests, and serve food and beverages according to event requirements.

You will attend pre-event roll calls, maintain service standards, manage beverage service and reset rooms between functions, while complying with alcohol service rules and hotel policies.

Qualifications

• Hotel experience preferred.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills.

Responsibilities

• Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Team player

Food & beverage knowledge

Table settings knowledge

Written communication

Stand for long periods

Be able to lift up to 30 lbs

Operate beverage equipment

Job description

HEI Hotels & Resorts is seeking a Banquet Server for the Marriott Jacksonville Downtown to assist the Banquet Manager and ensure a positive guest experience during events. You will set up rooms, greet guests, and serve food and beverages according to event requirements.

You will attend pre-event roll calls, maintain service standards, manage beverage service and reset rooms between functions, while complying with alcohol service rules and hotel policies.