HOTEL ASSISTANT SHIFT MANAGER

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 51,000 - 55,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit is seeking a Hotel Operations Supervisor to lead a shift and oversee front desk, housekeeping, bell service and reservations. You will supervise staff, manage daily operations, and help ensure a high standard of cleanliness and guest satisfaction.

You must have an Associate’s degree or equivalent, strong writing and presentation skills, proficiency in Microsoft Office and hotel software, and flexibility to work all shifts; Michigan Gaming Control Board

Qualifications

• AA degree in related field required or equivalent experience.
• Ability to write reports and business correspondence.
• Ability to present information to managers and guests.
• Good math skills; ability to compute rates and percentages.
• Proficiency with Microsoft Office and hotel software.
• Flexible to work all shifts; Michigan Gaming Control Board License Level 2 may be required.

Responsibilities

• Supervise staff and manage a designated shift.
• Support and manage operational goals and monitor performance and profit objectives.
• Conduct daily pre-shift meetings and communicate shift reports.
• Assist in creating schedules and controlling labor costs.
• Assist in budgeting and revenue management for hotel operations.
• Provide excellent customer service and resolve guest concerns on shift.

Skills

Communication skills

Interpersonal skills

Problem solving

Education

Associate’s degree (A.A.) in related field

Tools

Microsoft Office

Hotel software

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Conduct daily pre-shift meetings
• Prepare and communicate daily shift reports.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to hotel leadership.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides direction for Hotel supervisory staff on assigned shift.
• Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.
• Addresses and manages complaints, grievances or concerns from team members on assigned shift.
• Answers inquiries pertaining to hotel policies and services, and resolve guests’ challenges while supporting all customer service programs on assigned shift.
• Assists Hotel Manager in overseeing Hotel Operations to include though not limited to: Front Desk, Housekeeping, Bell Service, and Reservations.
• Direct Housekeeping Supervisors and team members to ensure a high standard of cleanliness in all public areas and hotel guest rooms.
• Ensure offices, guest rooms, and other specified areas are kept in a clean and orderly condition.
• Tour facility checking hotel rooms, convention space, public areas, front and back of house to evaluating the performances of the hotel team member.
• Assists in inspection of projects after completion for satisfactory results.
• Assists in maintaining all master and direct bill accounts.
• Assists with management of daily arrivals and departures in reservation system on assigned shift.
• Makes recommendations pertaining to hotel policies and services, and resolve guests’ challenges while supporting all customer service programs.
• Responsible for maintaining maximized occupancy and revenue for Hotel operations.
• Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.
• Order supplies, ensuring all par levels are maintained for the hotel team.
• Develop and maintain a safety program for all hotel team members.
• Train all hotel team members in OSHA standards and regulations and documentation.
• Maintains strict confidentiality in all departmental and company matters.
• All other duties as assigned
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

BRING US YOUR BEST.

• Associate’s degree (A.A.) in related field preferred; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be proficient in Microsoft applications (Excel, PowerPoint, and Word) and in hotel software.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Michigan Gaming Control Board Occupational License Level 2

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

51000 to 55000