Hotel Assistant GM: Guest-Experience Leader & Growth

Town Pump Company; Butte (MT); On-site; USD 52,000 - 78,000; Full time

Job summary

Town Pump Company in Montana is seeking a motivated Hotel Assistant General Manager to model Genuine Hospitality and drive comfort and service across our properties. You will support the General Manager in all hotel operations and guest experiences.

You will lead staff, train, manage performance, respond to guest reviews, oversee events, sales outreach, and ensure security and maintenance. This role requires professionalism and confidentiality in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality management or related leadership role.
• Strong interpersonal and communication skills.
• Ability to supervise staff and manage operations.

Responsibilities

• Assist General Manager with property operations per standards.
• Interact courteously with guests, staff, and management.
• Maintain professional image and ensure training compliance.
• Assist in hiring, training, performance management, and discipline.
• Oversee daily operations including cash handling, inventory, and maintenance.

Skills

Guest relations

Leadership

Communication

Job description

Town Pump Company in Montana is seeking a motivated Hotel Assistant General Manager to model Genuine Hospitality and drive comfort and service across our properties. You will support the General Manager in all hotel operations and guest experiences.

You will lead staff, train, manage performance, respond to guest reviews, oversee events, sales outreach, and ensure security and maintenance. This role requires professionalism and confidentiality in a fast-paced hospitality environment.