Hotel Assistant General Manager: Lead Team & Guest Experience

Hospitality America; Greenville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid holidays and vacation time

401k Retirement Plan

Competitive salary and bonus

Job summary

Residence Inn Greenville Hotel, operated by Hospitality America, is seeking an Assistant General Manager to lead a diverse team and optimize guest experiences. You will drive excellence in operations, mentorship, and strategic planning to ensure smooth daily performance.

This role emphasizes leadership, collaboration with departments, and a commitment to training and development for staff, with a competitive salary and benefits package.

Qualifications

• Previous experience in hotel management or a related field.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to adapt in a dynamic environment.
• Commitment to delivering outstanding guest experiences.
• Knowledge of industry trends and technologies.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Inspire, coach, and motivate a diverse team to deliver exceptional guest experiences.
• Foster a collaborative and inclusive work environment where employees feel valued.
• Mentor team members and support career growth.
• Maintain high operating standards across housekeeping, front desk, F&B, and facilities.
• Lead required meetings such as Daily Operations Stand Up, Business Review, Revenue Strategy, Budget Planning, and weekly staff/executive meetings.
• Oversee day-to-day hotel operations to ensure seamless guest services.
• Forecast revenues and expenses to meet margins.
• Implement strategies to improve revenue, control costs, and efficiency.
• Engage with the local community to raise brand awareness through events.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Education

Hotel management experience

Job description

Residence Inn Greenville Hotel, operated by Hospitality America, is seeking an Assistant General Manager to lead a diverse team and optimize guest experiences. You will drive excellence in operations, mentorship, and strategic planning to ensure smooth daily performance.

This role emphasizes leadership, collaboration with departments, and a commitment to training and development for staff, with a competitive salary and benefits package.