Hotel Assistant General Manager: Lead Guest Services & Ops

Homewood-Suites-Canton; Canton (MA); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

401K Retirement plan with company matc

Travel discounts on branded properties

Job summary

Homewood Suites Canton is seeking an Assistant General Manager to join our team in Canton, MA. This position supports the General Manager with leadership across guest services, housekeeping, maintenance, sales, and F&B, while upholding the Buffalo Lodging Associates culture of Excellence, Passion, Integrity, and Inclusion.

The candidate should have strong hospitality operations knowledge, hands-on leadership, and a proven track record in hotel management.

Qualifications

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Skills

Management experience

Hotel operations knowledge

Leadership

Customer service focus

HR relations

Education

Bachelor’s degree in hotel management, business, or related field

Tools

Hotel management systems

Job description

Homewood Suites Canton is seeking an Assistant General Manager to join our team in Canton, MA. This position supports the General Manager with leadership across guest services, housekeeping, maintenance, sales, and F&B, while upholding the Buffalo Lodging Associates culture of Excellence, Passion, Integrity, and Inclusion.

The candidate should have strong hospitality operations knowledge, hands-on leadership, and a proven track record in hotel management.