Assistant General Manager | Residence Inn, Lake Oswego

CSM Corporation; Lake Oswego (OR); On-site; USD 65,000 - 70,000; Full time

Job summary

CSM Corporation is seeking an Assistant General Manager for Residence Inn Lake Oswego to oversee daily hotel operations and staff, driving revenue, ensuring guest satisfaction, and maintaining brand standards. The role requires strong leadership, strategic thinking, and hands-on management across departments.

Responsibilities include budgeting, payroll, training, and collaboration with sales for group business, while maintaining service quality and cost controls to maximize profitability.

Qualifications

• 3+ years of progressive hotel management experience.
• Strong leadership and people-management skills.
• Excellent communication and guest-relations abilities.

Responsibilities

• Oversee hotel operations and staff to maximize revenue, guest satisfaction and profitability.
• Manage budgeting, payroll, and vendor relationships in line with brand standards.
• Coordinate with Sales and Group/Negotiated accounts to meet client needs.
• Ensure training and development of hotel associates and timely performance reviews.
• Monitor guest satisfaction results and implement improvements.
• Maintain accruals and cost controls to support the budget.

Skills

Hotel management

Leadership

Communication

Education

High school diploma/GED

College degree or equivalent experience

Job description

Assistant General Manager | Residence Inn, Lake Oswego

Job Category: Operations

Requisition Number: ASSIS008699

• Posted : September 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Residence Inn, Portland South - Lake Oswego | Residence Inn Lake Oswego
Lake Oswego, OR 97035, USA

• Pay or shift range: $65,000 USD to $70,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall revenue, financial results, guest satisfaction and positive employee relations.

• Assists and responds to guests in a friendly and positive fashion, while providing the highest level of service to the guest.
• Addresses guest needs and concerns in a proactive and effective manner.
• Sets a strong example for other associates through exemplary guest service.
• Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
• Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff.
• Comfortable in taking sales calls or performing walk in tours when necessary.
• Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
• Works with the General Manager to identify potential obstacles to exemplary service.
• Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
• Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
• Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
• Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Adjusts expenditures according to fluctuating business needs in a timely manner.
• Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
• Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
• Implements new CSM and brand training initiatives in a timely manner.
• Utilizes training resources effectively and ensures all training requirements are met.
• Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
• Prepares and conducts annual employee reviews in a timely manner.
• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
• Promotes fair treatment and open door policies with all associates.
• Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
• Demonstrates clear and effective written and verbal skills.
• Promotes a productive, professional and collaborative work environment.

Competencies/Skills Required: 3+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. Must possess strong leadership skills.

Education: High school diploma or GED required. College degree or equivalent experience required.

Rate: $65,00 - 70,000 per year, plus bonus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.