Hotel Assistant General Manager: Guest Experience Leader

NE- Moxy Omaha Downtown; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Worldwide hotel discounts

Complimentary stays

Referral programs

Volunteer hours

Recognition programs

Paid time off

Sick time

Employee assistance program

401(k) with company match

Performance bonuses

Job summary

Moxy Omaha Downtown is excited to welcome a dedicated Assistant General Manager to lead front desk operations, service excellence, and team growth. You will drive guest satisfaction, mentor staff, and enhance occupancy and revenue through strategic supervision and flawless daily management.

In this leadership role, you will uphold safety and quality standards, manage financial routines, and foster an inclusive, high-performance culture across our hotel.

Qualifications

• Three years of related work experience in hotels.
• Two or more years of food and beverage experience.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills to include problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding all safety procedures and standards.
• Support service quality by addressing guest concerns and initiating prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling.

Skills

Leadership

Customer service

Communication

Time management

Job description

Moxy Omaha Downtown is excited to welcome a dedicated Assistant General Manager to lead front desk operations, service excellence, and team growth. You will drive guest satisfaction, mentor staff, and enhance occupancy and revenue through strategic supervision and flawless daily management.

In this leadership role, you will uphold safety and quality standards, manage financial routines, and foster an inclusive, high-performance culture across our hotel.