Assistant General Manager - Guest Experience Leader Growth

NCG Hospitality; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

Referral incentives

Volunteer hours

Appreciation events

Job summary

NCG Hospitality seeks an Assistant General Manager for the Moxy Omaha hotel to lead front office operations, boost guest satisfaction, and drive revenue. You will mentor a diverse team, oversee staffing and training, and uphold safety and service standards in a fast-paced environment.

As a member of a growing organization, you’ll participate in leadership development, culture building, and career growth opportunities while aligning daily work with our values of Growth, Fun, Trust, and

Qualifications

• Three years of related work experience in hotels.
• Two or more years of food and beverage experience.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills including problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on guest service, team development, and operational efficiency to drive loyalty and revenue.
• Provide exceptional guest service while setting high service standards for the Front Desk team.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment.
• Ensure safety procedures and standards are upheld.
• Address guest concerns and initiate prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales and upselling.
• Assist with accounting functions including billing and financial reconciliation.
• Monitor inventory, key control, and monetary handling.

Skills

Leadership

Guest service

Team development

Communication

Problem solving

Work under pressure

Job description

NCG Hospitality seeks an Assistant General Manager for the Moxy Omaha hotel to lead front office operations, boost guest satisfaction, and drive revenue. You will mentor a diverse team, oversee staffing and training, and uphold safety and service standards in a fast-paced environment.

As a member of a growing organization, you’ll participate in leadership development, culture building, and career growth opportunities while aligning daily work with our values of Growth, Fun, Trust, and