Host, Volunteer Services (Part-Time)

American Museum of Natural History; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

The American Museum of Natural History is seeking part-time Hosts to assist bookable and public tour groups. Duties include greeting tour groups, distributing and maintaining tour radios, and collecting radios at the end of the tours. This position also support miscellaneous tasks in the Volunteer Services office and frontline staff during group tour blackout periods.

This position is expected to work regular weekend hours. Flexible availability, including holiday availability, is essential.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience in a fast-paced environment.
• Proficiency with Word, Excel and Outlook required.

Responsibilities

• Greet tour groups and assist with bookable tours.
• Distribute and maintain tour radios.
• Assist guides with start of public tours and special requests.
• Set up and sanitize radios and tour devices after each tour.
• Update attendance logs and enter data into spreadsheets.
• Support frontline staff during blackout periods.

Skills

Customer service experience

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The American Museum of Natural History is one of the world’s preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition.

The Volunteer Services department is seeking part-time Hosts to assist and provide support for bookable and public tour groups. Duties include assisting the Manager of Volunteer Services with greeting tour groups, distributing and maintaining tour radios, and collecting radios at the end of the tours. This position also support miscellaneous tasks in the Volunteer Services office and frontline staff during group tour blackout periods.

This position is expected to work regular weekend hours. Flexible availability, including holiday availability, is essential.

Job duties include, but are not limited to:

• Assist with bookable tour by greeting groups, distributing radios, and introducing guides.
• Sanitize and set up tour devices after each tour.
• Assist guides with the start of public tours, special request tours, and distributing and cleaning radios as needed through the end of the day.
• Complete additional tasks such as printing arrival signs, laminating tour slips, changing tour sign magnets, and staffing the information desk.
• Update the tour attendance log and enter tour attendance data into spreadsheets.
• Support frontline staff during group tour blackout periods.

The expected salary for the Host is $20/hour. This position is overtime-eligible.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization, and depth and scope of experience.

Minimum Qualifications

• High School Diploma or equivalent.
• Customer service experience working in a fast-paced environment.
• Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook).

Physical Demands

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
• Must be able to occasionally lift up to 20 pounds.
• Must be able to move about the Museum campus.
• Positioning/change of positioning: Must be able to frequently position oneself/body to accomplish job duties.

Category

Total Number of Scheduled Hours Per Pay Period

40

Union Status

Non-Union

FLSA

Non-Exempt

Expected Salary Minimum

$20/hour

Expected Salary Maximum

$20/hour

EEO Statement

The American Museum of Natural History is an Equal Opportunity Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

American Museum of Natural History
200 Central Park West
New York, NY 10024-5192
Phone: [phone]
Open daily, 10am – 5:30pm
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