Member Relations Associate

American Museum of Natural History; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

The American Museum of Natural History in New York seeks a full-time Member Relations Associate to provide exceptional customer service to members, donors, and prospective members by phone, email, and in person. Responsibilities include updating records in Raiser's Edge and Tessitura, processing ticketing requests and member benefits, and supporting donor events.

Regular weekend work hours are anticipated. The role offers a competitive salary and extensive benefits as part of the Museum’s

Qualifications

• High School Diploma or equivalent.
• Experience with database management or the ability to leverage computer skills in support of relevant database management processes.

Responsibilities

• Respond to inquiries from current, lapsed, and prospective members by addressing inquiries about member benefits, tickets, and general Museum information.
• Update member and donor records in Raiser’s Edge and Tessitura; train staff in Tessitura ticketing and procedures.
• Provide administrative support to the Member Relations team including mailings and data entry while ensuring accuracy per Museum policies.

Skills

Customer service

Data entry

Education

Bachelor’s degree (preferred)

Tools

Raiser’s Edge

Tessitura

Job description

The American Museum of Natural History is one of the world’s preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition.

The Membership department, part of the broader Advancement team at the Museum, works to provide vital, renewable, and unrestricted contributions which support the Museum’s world-class exhibitions, scientific research, and educational programming. The Membership department is seeking a full-time Member Relations Associate to provide customer service to Museum members, donors, and potential members via phone, in person, email, and/or fax. They maintain a strong knowledge of the Museum’s collections, exhibitions, policies, and membership offerings and process fulfillment of ticketing requests and member benefits. The Associate also maintains and updates accurate membership records via data entry, including membership status, assists in welcoming members onsite, works at donor events as needed, and provides administrative support for the Member Relations team as well as other duties as assigned.

This position is expected to include regular weekend work hours.

Job duties include, but are not limited to:

• Support customer service efforts and respond to daily phone calls, voicemails, and emails from current, lapsed, and prospective members by addressing inquiries about member benefits, tickets, and general Museum information. Update member and donor records in Raiser’s Edge and Tessitura. Train new staff in Tessitura ticketing and procedures. Support Visitor Services staff with member ticketing and member benefit questions. Perform monthly online membership testing.
• Provide administrative support for the Member Relations team including, but not limited to, handling mailings to upper level members and annual fund donors. Execute data entry accurately in accordance with Museum policies and procedures. Help with processing Donor Drive and Annual Fund transactions and contact donors as necessary. Update constituent records in Raiser’s Edge and document interactions with constituents.
• Work closely with the Member Relations team to ensure a meaningful experience for members and VIP visits. Maintain daily upkeep of the lounge inventory, resources, and amenities. Assist with in-person upper-level member visits and special tours.
• Assist at member and donor events as needed. Work with the Membership Manager and Coordinator on special projects as assigned.

The expected salary range for the Member Relations Associate is $45,000/annual – $50,000/annual. The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization, and depth and scope of experience.

Minimum Qualifications

• High School Diploma or equivalent.
• Experience with database management or the ability to leverage computer skills in support of relevant database management processes.

Preferred Qualifications

• Bachelor’s degree in communications, business administration, arts administration, hospitality, liberal artsor another related field.
• Three years related professional experience in administration, customer service, ticketing, membership support, events, or another related field.
• Experience with Raiser’s Edge.
• Experience with Tessitura.
• Professional experience at a nonprofit.
• Experience presenting to small groups.
• Interest in the natural sciences.

Physical Demands

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
• Must be able to occasionally lift up to 20 pounds.
• Must be able to move about the Museum campus.

Category Full-Time

Total Number of Scheduled Hours Per Pay Period

Total Number of Scheduled Hours Per Pay Period 70

Union Status Non-Union

FLSA Non-Exempt

Expected Salary Minimum $45,000/annual

Expected Salary Maximum $50,000/annual

EEO Statement

The American Museum of Natural History is an Equal Opportunity Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.

American Museum of Natural History

200 Central Park West

New York, NY 10024-5192

Phone: [phone]

Open daily, 10am – 5:30pm

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