Host (Venice)

Firestone Walker Brewing Company; California; On-site; USD 25,000 - 30,000; Full time

Job summary

Firestone Walker Brewing Company in California is seeking a friendly Host/Hostess to welcome guests, seat them, and present menus or explain the QR code system.

You will answer questions about food, beers, and retail items, maintain a clean front of house, restock and sanitize restrooms, and help ensure a smooth, positive guest experience. A proactive attitude and knowledge of the menu and beers will help you excel.

Responsibilities

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned

Job description

Who We Are

Born in a humble shed on the back-forty of the family vineyard, Firestone Walker is a California beer company like no other – founded by two brothers-in-law who simply wanted to make the perfect beer. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.

Essential Job Duties And Responsibilities

Responsibilities of the position include, but are not limited to:

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned