Taproom Host: Elevate Guest Experience & Service

Firestone Walker Brewing Company; California; On-site; USD 25,000 - 30,000; Full time

Job summary

Firestone Walker Brewing Company in California is seeking a friendly Host/Hostess to welcome guests, seat them, and present menus or explain the QR code system.

You will answer questions about food, beers, and retail items, maintain a clean front of house, restock and sanitize restrooms, and help ensure a smooth, positive guest experience. A proactive attitude and knowledge of the menu and beers will help you excel.

Responsibilities

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned

Job description

Who We Are

Born in a humble shed on the back-forty of the family vineyard, Firestone Walker is a California beer company like no other – founded by two brothers-in-law who simply wanted to make the perfect beer. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.

Essential Job Duties And Responsibilities

Responsibilities of the position include, but are not limited to:

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned
  
  

Who We Are

Born in a humble shed on the back-forty of the family vineyard, Firestone Walker is a California beer company like no other – founded by two brothers-in-law who simply wanted to make the perfect beer. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.

Essential Job Duties And Responsibilities

Responsibilities of the position include, but are not limited to:

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned
  
  

Qualifications

• High School diploma or higher, must be 18 years of age or older
• Must be able to obtain Food Handlers Card within new hire training period
• Must be able to obtain California Responsible Beverage Service certification within new hire training period
• Must be available to work weekends
• Prior experience in a fast-paced restaurant doing above or similar duties or prior customer service experience is preferred
• Very strong organizational skills.
• Ability to always maintain professionalism even under high volume, stressful times, and situations
• Ability to manage and multitask in a fast-paced environment.
• Ability to give high priority to customer satisfaction
  
  

What Firestone Walker Offers

• Employee discount of 50% off food, beer, and merchandise
• Periodic beer giveaways for employees 21+
• Flexible Savings Account (FSA)
• Paid Sick Leave
• 401(k) retirement plan including company paid profit sharing & 4% safe-harbor matching
• Employee Assistance Program (EAP)
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Firestone Walker is an Equal Opportunity Employer and does not discriminate based on any protected class.