Host - The Rustic Galleria

The Rustic; Houston (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

The Rustic is seeking a friendly Host to be the first point of contact for guests in Houston. You will greet guests, manage wait times, and guide them to dining or bar areas to ensure an exceptional start to their visit.

Ideal candidates have strong communication, organization, and customer service skills, plus the stamina to stand and walk throughout shifts. Familiarity with health and safety regulations and active TABC/food handler certifications are a plus.

Qualifications

• Excellent communication skills for in-person and phone interactions.
• Strong organizational skills to manage seating for dining and bar areas.
• Commitment to customer service and guest satisfaction.
• Must be able to walk and stand for entire shifts.
• Familiarity with health and safety regulations and certifications (TABC/Food Handler).

Responsibilities

• Welcome guests to the venue and assist with seating.
• Provide accurate wait times and monitor waiting lists.
• Escort guests to dining or bar areas and present menus.
• Announce servers' names and greet guests upon departure.
• Maintain a clean host reception area and respond to inquiries.
• Assist with takeout orders and incoming calls/question handling.

Skills

Excellent communication

Organization skills

Customer service

Physical stamina

Health & safety basics

TABC certified

Food handler certified

Job description

Current job opportunities are posted here as they become available.

We are looking for a Host to join our team and be the first point of contact for our guests.

Host responsibilities include greeting guests, providing accurate wait times and escorting guests to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Ultimately, you will ensure we provide excellent customer service and Create Remarkable Memories for our guests.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Escort guests to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress's name
• Greet customers upon their departure, thanking them for joining us
• Maintain a clean host reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist with Togo Orders

Qualifications

• Familiarity with health and safety regulations
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area for available Seating
• Good physical condition to walk and stand during an entire shift
• Comply with all food and beverage regulations: TABC Certified and Food Handler Certified www.learn2serve.com