Host - Serliana

InterContinental 62s Group plc; Indianapolis (IN); On-site; USD 44,083,000 - 57,859,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Health benefits

401k

Job summary

InterContinental Indianapolis is seeking a Host to warmly greet guests, seat them at tables, and coordinate with servers to ensure a smooth dining experience. You will escort guests, manage the host stand, and maintain accurate reservations while keeping lighting and ambiance appropriate for service.

The role supports a dynamic, hospitality-driven team on site. The position requires strong communication, basic math and reading/writing skills, and flexibility to work nights, weekends, and

Qualifications

• Clear communication skills and a warm, welcoming demeanor.
• Ability to read, write, and perform basic math.
• Flexibility to work night, weekend, and holiday shifts.
• OpenTable experience is a plus.

Responsibilities

• Meet and greet guests, offer seating, and escort to tables.
• Inform servers of new guests and manage the host stand.
• Maintain a waiting list and advise guests when seating is available.
• Control the reservation book and answer host stand calls promptly.
• Maintain knowledge of table numbers and seating capacities for shifts.
• Inspect tables and buffets for proper settings; assist with side work.
• Ensure proper lighting and background music levels.

Skills

Communication

Customer service

Flexibility

Teamwork

Reading & writing

Tools

OpenTable

Job description

Host - Serliana (FT or PT Availability)

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle.

The landmarked Illinois Building showcases a $110 M restoration to feature 170Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own InterContinental Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing

• Show we care

• Aim higher

• Celebrate difference

• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable

• Room to Grow: Enrich

• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful

• Cultured

• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery

• We Embrace Empowerment

• We Champion Possibility

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Meet and greet guests as they arrive, offer choice of seating, and then escort them to the table and present menu.

• Inform servers for new guests.

• Maintain an accurate waiting list as needed; advise guests when seating is available.

• Control the reservation book.

• Answer host stand telephone promptly and courteously.

• Maintain knowledge of table numbers and seating capacities for the shift.

• Inspect tables and buffets for proper settings.

• Assist team with side work, clearing tables, and other tasks as requested when not actively working the host stand.

• Ensure proper lighting and heating in the area; ensure proper volume of background music.

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling

• A good grasp of reading, writing and basic math

• The flexibility to work night, weekend, and holiday shifts

• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language

• Great communication – you’ll be warm, welcoming, and easy to talk to
• Open Table experience is a plus.

What you can expect from us

The hourly rate for this position is $16 per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.