AM Server - Serliana

InterContinental Hotels Group; Indianapolis (IN); On-site; USD 20,664,000 - 24,796,800; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training opportunities

Employee benefits

Job summary

The InterContinental Indianapolis is seeking a Serliana Café Restaurant Server to provide guests with exceptional service, explain specials, and take orders with a friendly, knowledgeable approach. You’ll become familiar with the menu, ingredients, and wine pairings to guide guests confidently.

This role requires physical stamina for lifting and being on your feet, flexibility for nights, weekends and holidays, and adherence to local food handling standards.

Qualifications

• Must provide excellent guest service and maintain a welcoming demeanor.
• Able to read and write clearly; perform basic math for checks and totals.
• Must be flexible to work nights, weekends, and holidays.
• Compliance with local food handling and alcohol serving laws; fluent in local language.

Responsibilities

• Provide guests with exceptional service to achieve high customer satisfaction.
• Review the menu and become familiar with items, ingredients, substitutions, sauces, and wine pairings.
• Greet guests, explain specials, take orders, and communicate with kitchen/bar for accuracy.
• Set up and maintain clean stations; prepare checks and close out guest checks in a timely manner.
• Anticipate guest needs and uphold cleanliness standards throughout service.

Skills

Customer service

Reading & writing

Communication

Flexibility

AM availability

Teamwork

Physical stamina

Job description

SERLIANA CAFÉ RESTAURANT SERVER

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle.

This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing

• Show we care

• Aim higher

• Celebrate difference

• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable

• Room to Grow: Enrich

• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful

• Cultured

• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery

• We Embrace Empowerment

• We Champion Possibility

A little taste of your day-to-day

• Every day is different, but you’ll mostly be:

• Provides guests with exceptional service in order to achieve customer satisfaction.

• Reviews the menu and becomes thoroughly familiar with food and beverage items and means of preparation being offered that day, including the ingredients, preparation, sauces, spirits and garnishes as well as the wine list, what cocktails compliment which food items, and why.

• Checks with manager for assigned station. Ensures station is properly set up and cleaned before, during, and after shift.

• Greets guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.

• Takes guests’ cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.

• Presents properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.

• Anticipates guests’ needs.

• Practices “clean as you go” techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.

• Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.

• Completes assigned side work and resets tables for the next meal function.

• Maintains current knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area.

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling

• A good grasp of reading, writing and basic math

• The flexibility to work night, weekend, and holiday shifts

• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language

• Great communication – you’ll be warm, welcoming, and easy to talk to
• AM Availability

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $7.50. We also offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.