Host - Sandy Pickle

The Village Dallas; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

The Village Dallas is a vibrant, hospitality-focused community seeking a friendly Host to warmly welcome guests and maintain a polished front-of-house experience. You will support servers, coordinate seating, and communicate wait times with guests and the leadership team.

Ideally, you bring 1+ years in a full-service restaurant, knowledge of seating/reservation systems, and strong communication skills. A flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• High School Diploma or related preferred.
• Minimum 1+ years experience in a full-service restaurant.
• Knowledge of seating and reservation systems.
• Friendly, courteous, and well-spoken.
• Excellent communication skills, especially handling negativity.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet guests with a smile and warm welcome.
• Keep host stand organized and clean.
• Answer the phone confidently and clearly.
• Know policies and communicate them to guests.
• Assist servers and bartenders during downtime.
• Be knowledgeable about the floor plan and table numbers.
• Communicate expected wait times accurately.
• Inform guests about Village amenities and outlets.
• Maintain open, two-way communication with MOD about issues.
• Know menus and changes throughout the day.
• Keep entrances free of fingerprints and clutter.
• Perform other duties as requested by leadership.

Skills

Guest services

Communication

Teamwork

Multitasking

Education

High School Diploma

Tools

OpenTable

POS systems

Job description

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started!

JOB SUMMARY

They are the first and last person the guest interacts with. He/She always maintains a warm, welcoming, and professional demeanor at his/her post. The host is under the direction and training of their Sandy Pickle management team and will always communicate openly with the team on any issues or opportunities throughout their shift.

KEY RESPONSIBILITIES

• Always greet guests with a smile and warm welcome.
• Keep the host stand well organized and free of clutter. Set up stand from the guest’s perspective
• Be confident and informative when answering the phone. Smile when talking on the phone
• Be knowledgeable about all policies and procedures. Be sure to communicate them to each party
• Assist servers and bartenders in fulfilling any guest needs in your down time
• Be knowledgeable about the restaurant’s floor plan. Know table numbers, as well as seat numbers
• Strive to give accurate quote times when on a wait to manage guest expectation
• Be knowledgeable about the entire Village community and be able to communicate all amenities and outlets available to our residents and guests
• Constant communication between Host and MOD about quote time and guest issues is vital to the success of each shift
• Be knowledgeable about all menus, and aware of when our food menus change over throughout the day
• Keep all entrance ways clean and free of clutter. Ensure glass doors and entryway windows are free of fingerprints and smudges throughout the shift
• Perform other reasonable job duties as requested by leader

KNOWLEDGE, SKILLS, & QUALIFICATIONS

• High School Diploma or related preferred
• Minimum 1+ years experience in an full-service restaurant preferred
• Knowledge of seating and reservation systems
• Friendly, courteous, and well-spoken
• Excellent communication skills- especially being able to refocus any negative situation
• Passion for product, people, and teamwork
• Organized, creative, and detail oriented with the ability to be flexible
• Ability to effectively engage in individual conversations as well as with groups
• Operate with passion, integrity, and respect for both internal team members and external guests
• Ability to work a varied schedule including nights, weekends, and holidays as needed.

PHYSICAL REQUIREMENTS

• Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds
• Work requires the following motions: bending, twisting, squatting and reaching.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.