Host - Meridian

The Village Dallas; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Village Dallas is hiring a Host to warmly greet guests, manage the host stand, and support servers in a fast-paced upscale setting. You will be the first and last friendly touchpoint for guests, ensuring accurate seating and smooth flow during peak hours.

Knowledge of seating and reservation systems, strong communication, and a team-oriented attitude are essential. Flexible availability including nights, weekends, and holidays helps us deliver exceptional hospitality across the Meridian

Qualifications

• High School Diploma or related preferred.
• 1+ years experience in upscale restaurant preferred.
• Knowledge of seating and reservation systems.
• Friendly, courteous, and well-spoken.
• Excellent communication skills, especially in de-escalating situations.
• Passion for product, people, and teamwork.
• Organized, creative, and detail oriented with flexibility.
• Ability to engage in individual and group conversations.
• Operate with passion, integrity, and respect for all guests.
• Ability to work a varied schedule including nights, weekends, and holidays.

Responsibilities

• Greet guests with a smile and warm welcome.
• Keep the host stand organized and set up from the guest's perspective.
• Answer the phone confidently and clearly.
• Communicate policies and procedures effectively to guests.
• Assist servers and bartenders during downtime.
• Know the restaurant's floor plan, table and seat numbers.
• Provide accurate quote times to manage guest expectations.
• Maintain clear communication with MOD about quote times and guest issues.
• Stay knowledgeable about all menus and any changes throughout the day.
• Keep entranceways clean and free of fingerprints and smudges.
• Perform other reasonable duties as requested by leadership.

Skills

Customer service

Communication skills

Seating & reservations

Teamwork

Flexibility

Education

High School Diploma

Job description

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started!

Welcome to Meridian, a vibrant dining destination where the art of live fire grilling meets the flavors of the world.

Created by a remarkably talented chef, this restaurant reimagines American cuisine by blending bold, smoky elements with global inspirations

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started! Welcome to Meridian, a vibrant dining destination where the art of live fire grilling meets the flavors of the world. Created by a remarkably talented chef, this restaurant reimagines American cuisine by blending bold, smoky elements with global inspirations

JOB SUMMARY

A Host is the first and last person the guest interacts with. He/She always maintains a warm, welcoming, and professional demeanor at his/her post. The host is under the direction and training of their Meridian management team and will always communicate openly with the team on any issues or opportunities throughout their shift.

KEY RESPONSIBILITIES

• Always greet guests with a smile and warm welcome.
• Keep the host stand well organized and free of clutter. Set up stand from the guest’s perspective
• Be confident and informative when answering the phone. Smile when talking on the phone
• Be knowledgeable about all policies and procedures. Be sure to communicate them to each party
• Assist servers and bartenders in fulfilling any guest needs in your down time
• Be knowledgeable about the restaurant’s floor plan. Know table numbers, as well as seat numbers
• Strive to give accurate quote times when on a wait to manage guest expectation
• Constant communication between Host and MOD about quote time and guest issues is vital to the success of each shift
• Be knowledgeable about all menus, and aware of when our food menus change over throughout the day
• Keep all entrance ways clean and free of clutter. Ensure glass doors and entryway windows are free of fingerprints and smudges throughout the shift
• Perform other reasonable job duties as requested by leader

KNOWLEDGE, SKILLS, & QUALIFICATIONS

• High School Diploma or related preferred
• Minimum 1+ years experience in an upscale restaurant preferred
• Knowledge of seating and reservation systems
• Friendly, courteous, and well-spoken
• Excellent communication skills- especially being able to refocus any negative situation
• Passion for product, people, and teamwork
• Organized, creative, and detail oriented with the ability to be flexible
• Ability to effectively engage in individual conversations as well as with groups
• Operate with passion, integrity, and respect for both internal team members and external guests
• Ability to work a varied schedule including nights, weekends, and holidays as needed.

PHYSICAL REQUIREMENTS

• Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds
• Work requires the following motions: bending, twisting, squatting and reaching.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.