Host Person - Sports Bar

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel is seeking staff to deliver exceptional guest service and maintain a welcoming atmosphere. You will manage reservations, greet guests, and ensure smooth seating arrangements while upholding all policies and procedures in a fast-paced environment.

The role requires strong English communication, ability to work varied shifts, and a commitment to teamwork. Join us to contribute to an engaging guest experience in a dynamic casino setting.

Qualifications

• Read, write, speak, and understand English.
• Excellent written and verbal communication skills.
• Able to work varied shifts — days, nights, weekends and holidays.

Responsibilities

• Deliver superior guest service to all internal and external guests.
• Ensure department adheres to regulatory, departmental and company policies.
• Take reservations and manage daily seating arrangements.
• Greet guests warmly as they arrive.
• Keep work areas clean and organized.
• Assist guests and coworkers with needs and inquiries.
• Anticipate guest needs and respond with a sense of urgency.
• Maintain par levels for inventory ordering and restocking.
• Know promotions and events.

Skills

Customer service

Communication

English language

Education

High School diploma or equivalent

Job description

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.


• Ensures department adheres to all regulatory, departmental and company policies and procedures.


• Responsible for completing assigned side work and checklist.


• Maintain the highest standard of professionalism when interacting with guests and co-workers.


• Take reservations and create daily pre-assigned seating arrangements.


• Greet guest in a positive, welcoming manner as they arrive.


• Responsibilities include keeping work areas clean and organized.


• Bidding farewell to guests, using their name when known and encouraging them to return.


• Working as a team, assisting with guests and employees needs and inquiries.


• Anticipating the guest’s needs and responding appropriately with a sense of urgency.


• Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.


• Knowledge of all promotions and events.

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.


• Target Salary Range $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Operate in mentally and physically stressful situations

Respond to visual and aural cues

Physically mobile with reasonable accommodations

Able to work varied shifts - i.e. days, nights, weekends and holidays

Read, write, speak, and understand English

Excellent written and verbal communication skills

Excellent written and verbal communication skills

High School graduate or equivalent

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.