Host Person - Sports Bar

Bally's Corporation; Rock Island (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking to fill a guest services role focused on delivering exceptional hospitality to all guests. You will greet arrivals, manage reservations and seating, and maintain a clean, organized work area while upholding company policies and standards.

The role emphasizes teamwork, strong English communication, and a proactive approach to exceeding guest expectations in a fast-paced environment with promotions and events knowledge.

Qualifications

• High School graduate or equivalent (preferred).
• Read, write, speak, and understand English (preferred).
• Excellent written and verbal communication skills (preferred).
• Excellent customer service skills (preferred).

Responsibilities

• Develops, maintains a service culture ensuring superior guest service by all team members.
• Ensures department adheres to all policies and procedures.
• Completes assigned side work and checklists.
• Maintains a professional demeanor when interacting with guests and coworkers.
• Takes reservations and creates daily seating arrangements.
• Greets guests in a positive, welcoming manner on arrival.
• Keeps work areas clean and organized.
• Bids farewell to guests and encourages return.
• Works as a team to assist guests and employees' needs and inquiries.
• Anticipates guests' needs and responds with urgency.
• Maintains par levels for inventory ordering and restocking.
• Knowledge of all promotions and events.

Skills

Guest services

Communication

Teamwork

English proficiency

Education

High school diploma or equivalent

Job description

Responsibilities:

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Responsible for completing assigned side work and checklist.
• Maintain the highest standard of professionalism when interacting with guests and co-workers.
• Take reservations and create daily pre-assigned seating arrangements.
• Greet guest in a positive, welcoming manner as they arrive.
• Responsibilities include keeping work areas clean and organized.
• Bidding farewell to guests, using their name when known and encouraging them to return.
• Working as a team, assisting with guests and employees needs and inquiries.
• Anticipating the guest's needs and responding appropriately with a sense of urgency.
• Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
• Knowledge of all promotions and events.

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Operate in mentally and physically stressful situations (preferred)
• Respond to visual and aural cues (preferred)
• Physically mobile with reasonable accommodations (preferred)
• Able to work varied shifts - i.e. days, nights, weekends and holidays (preferred)
• Read, write, speak, and understand English (preferred)
• Excellent written and verbal communication skills (preferred)
• Excellent written and verbal communication skills (preferred)
• Excellent customer service skills (preferred)
• High School graduate or equivalent (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.