Host Person San Luis Hotel

San Luis Resort, Spa and Conference Center; Galveston (TX); Sur place; USD 14 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Paid Time Off

401K

Opportunities for advancement

Diversity valued workplace

Employee discounts on dining, retail,?

Volunteer opportunities

Résumé du poste

San Luis Resort, Spa and Conference Center in Galveston, TX is seeking a friendly Host to greet guests and ensure a positive first impression at the dining area.

You will engage with guests, provide menu knowledge, assist with seating, and support service staff to enhance the dining experience while maintaining compliance with wage and tip regulations.

Qualifications

• 1 year of restaurant experience preferred.
• Organizational skills, strong interpersonal and communication abilities.
• Positive attitude and ability to work in a team.
• Ability to multitask and read/write in English.

Responsabilités

• Greet and welcome guests with a smile and positive attitude.
• Engage with guests, anticipate needs, and respond promptly to inquiries.
• Maintain knowledge of menu, specials, and promotions to inform guests.
• Handle complaints professionally or escalate to a manager.
• Assist with running food, delivering and refilling drinks.
• Guide guests to tables and present menus.
• Take to-go orders in person or by phone.
• Ensure guests are satisfied with food and service.
• Refill drinks, clear plates, and provide highchairs as requested.
• Adhere to all wage and tip regulations and relevant laws.

Connaissances

Interpersonal skills

Communication skills

Team player

Multitasking

Description du poste

Overview

A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.

Overview

A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
• Handle guest complaints or issues professionally or bring them to the manager when necessary
• Assist with running food, delivering and/or refilling guests’ drinks
• Guide guests to their tables and present them with menus
• Take to-go orders over the phone and in person
• Engage with guests to ensure they're happy with food and service
• Refill drinks and clear plates as needed during guest’s dining experience
• Provide great customer service
• Provide highchairs and other requested items to the guest
• Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements

Qualifications

• 1 year of restaurant experience preferred
• Organizational skills
• Exceptional interpersonal and communication skills
• Positive attitude
• Work well in a team environment
• Ability to multitask
• Availability on weekdays, weekends, nights, mornings, and holidays
• Must be able to read and write in English and handle math calculations

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $10.00 - USD $15.00 /Hr.

Tipped Position

This position does not earn tips