Host - Palm Tree Club at Pointe Orlando

Live! Hospitality & Entertainment; Orlando (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Live! Hospitality & Entertainment in Orlando is seeking a friendly Host to warmly greet guests, answer phones for reservations, and manage wait times to ensure smooth seating.

You will coordinate seating, assist with party arrangements, and maintain a positive guest experience. Prior customer service work and fluency in English are required; other languages are a plus, and flexibility for nights, weekends, or holidays may be needed.

Qualifications

• At least 1 year of experience in customer service or hosting.
• Fluent English required; additional languages are a plus.
• Strong communication skills with guests, employees and third parties.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain accurate wait times when necessary.
• Greet guests upon arrival and bid farewell to leave a lasting positive impression.
• Smile and communicate effectively to ensure guest satisfaction.
• Coordinate seating arrangements for fast, courteous service.
• Occasionally buss tables to expedite seating of waiting guests.
• Anticipate needs for scheduled special parties.

Skills

Fluent English

Customer service

Job description

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.


• Maintaining an accurate wait when necessary.


• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.


• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.


• Communicate effectively with all guests.


• Communicate problems to management immediately.


• Coordinate seating arrangements to provide fast and courteous service to guests.


• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.


• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.


• Must speak fluent English, other languages preferred.


• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.


• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.


• Must be able to read, review and understand seating charts.


• Basic mathematical skills are used frequently.


• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.


• Carrying or lifting items weighing up to 50 pounds.


• Handling objects (including food and utensils), products, speaking over and operating phones.


• Standing, bending, stooping, and kneeling.


• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.